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Platform Capabilities

Everything your insurance workflow needs to keep moving.

From the first submission through renewal and reporting, Counterpoint connects insurance workflows so information moves forward without repeated manual entry.

See MGASymphony → Request a Demo
MGASymphony Submissions / SUB-20409 UW

Entered once

InsuredSample Insured JProgramLOB 2Limits$1M / $2MEffective01/01

Carried forward automatically

RatingRating worksheet built from limits and exposureUnderwritingReferral rules checked, decision loggedQuoteQuote letter generated from templateBind & issueBinder, policy and forms producedBillingProducer invoice createdReportIncluded in carrier and bordereaux reporting

Entered once. Used at every stage.

Conceptual interface · sample data

Insurance workflow automation

Submission to report. One connected lifecycle.

Select a stage to see what MGASymphony handles there, then jump straight to the capability that powers it.

Stage 01 of 10

Submission

Capture applications and submissions from producers, portals and email into one record, so nothing gets rekeyed downstream.

Powered by Agent & Producer Portals →

Configured for each program

  • Program-specific applications
  • Agent portal intake
  • Drag-and-drop supporting documents

01Rating & Quoting

Rate every risk the way your program is written.

MGASymphony applies your program's own rating logic, from base rates and factors to credits, surcharges, taxes and fees, then turns the result into a quote your producer can act on.

  • Program-specific rating logic
  • Rating factors
  • Credits and surcharges
  • Taxes and fees
  • Quote generation
  • Multiple quote options where applicable
MGASymphony Quotes / Rating worksheet UW

Sample Insured F · LOB 1Rated

Option 1 · $1MOption 2 · $2MOption 3 · $3M

Base rate$8,400

Limit factor× 1.15

Territory factor× 0.97

Experience credit− 5%

Claims surcharge+ 0%

Premium$8,902

Taxes & fees$401

Total$9,303

Generate quote letterEmail producerCompare options

◌ Conceptual interface · sample figures · not actual MGASymphony screens

MGASymphony Underwriting / My queue SU

Underwriter queue6 referred

SUB-20418Sample Insured GLimit above authorityReferredSUB-20412Sample Insured TYears in business < 3ReferredSUB-20407Sample Insured UWithin guidelinesApproved

Rule triggered · SUB-20418

IFrequested_limit > underwriter authority
THENrefer to senior underwriter

ApproveReferDecline

Notes & diary

Request loss runsTask · due todayFollow up with producerDiary · in 3 daysNote addedPrior carrier confirmed

◌ Conceptual interface · illustrative rules · sample data

02Underwriting Workflow

Your underwriting guidelines, enforced by the system.

Referral and authority rules route every submission to the right underwriter. Decisions, notes and follow-ups stay on the record, so nothing depends on memory or a shared spreadsheet.

  • Referral rules
  • Authority rules
  • Underwriter queues
  • Approve / refer / decline workflow
  • Tasks
  • Notes
  • Diary and follow-up system

03Policy Administration

The complete policy lifecycle in one record.

Bind, issue and service policies without leaving the system. Every transaction is recorded against the policy, with the documents that go with it.

  • Bind
  • Issue
  • Endorsements
  • Renewals
  • Cancellations
  • Reinstatements
  • Transaction history
  • Policy documentation
MGASymphony Policies / POL-50318 / History PA

POL-50318 · Sample Insured FIn force

BindIssueEndorseRenew

Transaction history

Renewal offeredRenewal diary · 90 days outPendingReinstatementPayment receivedCompleteCancellation · non-payNotice generatedReversedEndorsement 001Additional insured · forms attachedCompleteNew business issuedPolicy, binder & formsComplete

◌ Conceptual interface · sample transactions · not actual MGASymphony screens

Across every stage

The capabilities that keep programs running.

Rating, underwriting and policy administration get the headlines. These are the capabilities that make the rest of the operation work, all sharing the same data.

04 · Billing & Accounting

Billing & Accounting

Keep premium, commissions and carrier balances in step with every policy transaction.

  • Invoicing
  • Receivables
  • Carrier payables
  • Commissions
  • Fiduciary accounting
  • Accounting reporting

INV-1042Producer invoicePostedPAY-0381Carrier payableScheduledCOM-0917CommissionCalculatedTRX-2210Premium receivedReconciled

05 · Documents

Document Management

Every document lives with the submission or policy it belongs to.

  • Upload and drag-and-drop
  • Generate documents
  • Attach to submissions and policies
  • Quote letters, binders, policies and forms

Quote letterBinderPolicyForms

06 · Distribution

Agent & Producer Portals

Give distribution partners a digital front door to your programs.

  • Agent portal module
  • Portal and mobile CRM
  • Prospecting and sales tracking
  • Marketing tools

07 · Claims

Claims Management

Record and track claims alongside the policy they belong to.

  • Claims module
  • Claims tracking on the policy record
  • Incident reporting and claims tracking, as built for a hospital program

08 · Reporting

Reporting & Analytics

See the operation and report to carriers from the same data.

  • Operational reporting
  • Production and pipeline visibility
  • Program-level reporting
  • Bordereaux and carrier reporting

09 · Communications

Communications

HTML email templates and automated workflow scripts keep producers and insureds informed at the right step, without anyone retyping the same message.

  • HTML email templates
  • Templates integrated with workflow automation
  • Automated workflow scripts

Illustrative templatesQuote readySent when a quote is issuedBinder issuedSent at bindMissing informationSent from the underwriting queueRenewal noticeSent from the renewal diary

10Integrations & APIs

Connect MGASymphony to the systems around it.

MGASymphony's third-party integration APIs link your insurance workflows to the systems and data your organization already depends on, so information moves without rekeying.

  • Carrier systems
  • Third-party data sources
  • Financial and accounting systems
  • External databases
  • Other business systems

Verified in production

  • FMCSA and NHTSA federal database APIs in MGASymphony MTC
  • Vehicle schedule upload from Excel spreadsheets
  • Client example: a Counterpoint-built underwriting system that syncs to an accounting database and accepts data from an external OCR site

Carrier systems

FMCSAfederal database

Third-party data

Financial & accounting

MGASymphonyIntegration APIs

External databases

Excel schedule upload

NHTSAfederal database

Other business systems

Named nodes are verified integrations · other nodes are integration categories, not named partners

Business outcomes

Technology should remove work, not add more of it.

Features matter because of what they take off your team's plate. Here is what connected insurance workflows are designed to change.

Reduce repeated data entry

Capture information once and carry it through rating, quoting, issuance and reporting.

Standardize workflow

Every submission follows the steps your program defines, whoever handles it.

Increase visibility

Dashboards show submissions, quotes, policies and action items in one place.

Reduce manual handoffs

Rules and queues move work to the right person without email chains.

Improve producer access

Portals give agents a direct, digital way to work with your programs.

Simplify document creation

Quote letters, binders, policies and forms generated from the record.

Improve reporting

Operational, carrier and bordereaux reporting from one source of data.

Support new programs

Add programs, forms and rules through configuration instead of a new system.

Centralize operational data

Submissions, policies, billing and documents in one system of record.

Configurability

Your rules. Your forms. Your workflow.

Counterpoint configures the software around your insurance program instead of pushing every customer through the same workflow. Three examples of what that looks like:

Example 01

Program: LOB 2

Underwriting rules

IF years_in_business < 3Refer to underwriterIF requested_limit > $2,000,000Refer: senior UWIF prior_claims ≥ 2Apply surchargeIF territory in excluded_listDecline

Example 02

Program: LOB 2

Program forms

ApplicationAttachedQuote letterAttachedBinderAttachedPolicy jacketAttachedEndorsement setAttachedBordereaux templateAttached

Example 03

Program: LOB 2

Workflow

Submission receivedRate with program rulesUnderwriter review if referredQuote and email producerBind and issue documentsInvoice and report

Illustrative configuration examples · your rules, forms and steps are defined with your team during implementation

Next step

See how these features would work for your program.

Bring your rating, underwriting and workflow requirements. We'll walk through how MGASymphony would handle them.

Request a Demo → See Our Process

Or call (302) 294-0384